Last Updated: July 29th, 2024
1. Introduction
Welcome to Doctor Paw. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website and services related to emotional support animals (ESAs).
2. Information We Collect
We may collect the following types of information:
Personal Information: This includes your name, email address, phone number, address, and any other information you provide during registration or communication with us.
Health Information: As part of our ESA services, we may collect information about your mental and emotional health, including any diagnoses or conditions.
Payment Information: We collect payment details to process transactions related to our services.
Usage Data: We may collect information on how you interact with our website, including IP address, browser type, pages visited, and other usage data.
3. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To provide and manage our ESA services, including matching you with a licensed mental health professional and issuing ESA letters.
Communication: To communicate with you regarding your account, services, and any updates or changes.
Payment Processing: To process payments for our services.
Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes.
Improvement and Analytics: To improve our website and services and conduct analytics on user behavior.
4. Sharing Your Information
We may share your information with:
Licensed Professionals: We share relevant health and personal information with licensed mental health professionals for the purpose of evaluating and issuing ESA letters.
Service Providers: Third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as these parties agree to keep this information confidential.
Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Doctor Paw, our customers, or others.
5. SMS Communications
If you have provided consent, we may send you SMS communications to your mobile number for purposes such as appointment reminders, service updates, or other relevant information. You can opt-out of receiving SMS messages at any time by following the instructions provided in the messages or by contacting us directly. Standard messaging and data rates may apply.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security
7. Your Rights
You have the following rights regarding your personal information:
Access: You may request access to the personal information we hold about you.
Correction: You may request that we correct any inaccuracies in your personal information.
Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Opt-Out: You may opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in our communications.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: support@doctorpaw.com
